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IMPORTANT NOTICE: If you purchased the product from another company or retailer, we may not be able to provide direct support or warranty service. Please note that our support and warranty policies may not extend to products that were not purchased directly from us, and your request for assistance may be declined. If you are experiencing issues with a product that was not purchased from us, please contact the company or retailer where you purchased the product for assistance. Thank you for your understanding.
When shipping the product back to us for a return, please use the following shipping address: [insert shipping address]. We kindly request that, if possible, you use one of the following preferred carriers for the return shipment: UPS, DPD, GLS or TNT. This will help to ensure that the return is delivered safely and on time. Please include all necessary information when shipping the product back to us, including your full name and contact information (phone number and email address), as well as any relevant order or RGA numbers. We recommend that you insure the package for its full value to ensure a safe and secure return. Thank you.
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